Tag Archives: American Airlines

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American Airlines tells passengers how to behave, backlash ensues

Consumer satisfaction with airlines has been tanking as carriers tack on fees,strip away amenities and squeeze passengers into smaller seats. American Airlines wants its passengers to be happy—but they don’t necessarily want to have to do anything to improve the overall customer experience. This week, the legacy carrier rolled out a new ad campaign that salutes “the world’s greatest fliers.” Who exactly fits this mold? Apparently, it’s the passenger that… Read Article →

MIAMI, FL - FEBRUARY 07:  An American Airlines plane is seen at the Miami International Airport on February 7, 2013 in Miami, Florida. Reports indicate that a deal between American Airlines and US Airways to merge  may be set for early next week. If the deal goes through it would create the world's biggest airline.  (Photo by Joe Raedle/Getty Images)

American Airlines Is About to Give ‘Significant’ Pay Raises to 30,000 Workers

American Airlines AAL 2.56% has agreed to give what it calls “significant pay increases” to 30,000 unionized ground workers—boosting the company’s expenses by $95 million over the second half of the year. On Friday, the Fort Worth-based airline said it would provide raises ranging from 15% to 55% for maintenance, fleet services, and other employees represented by TWU-IAM Association, a union of transportation and aerospace workers. The pay increases come… Read Article →

American is rolling out a revenue requirement that will impose a certain cash amount for members to qualify for elite status in 2017.

What You Need to Know About American Airlines’ Loyalty Program Changes

American Airlines launched the first frequent flier program in 1981 and watched as every other major carrier moved quickly to follow suit. This was in the aftermath of airline deregulation, which introduced competition to the industry, and was well received by travelers who embraced loyalty programs. Over the years, airlines have continued to tweak their programs by charging fees for reward travel, adding expiration dates to miles, adding higher thresholds… Read Article →

Business traveler begins “check your seat” campaign after getting an unpleasant surprise on American Airlines.

Flyer Urges ‘Check Your Seat’ After Urine Incident Aboard American Airlines

By JOE CORTEZ– A frequent business traveler is warning fellow flyers to “check your seat,” lest you end up in a puddle of someone else’s urine. Des Moines NBC affiliate WHO-TV reports flyer Mike Feinberg is issuing the warning to his fellow flyers after that exact situation happened to him while on an American Airlines flight. According to Feinberg, he was a passenger aboard an American flight on January 12 when the alleged incident… Read Article →