THOMAS COOK passenger Shannon Peppiatt was outraged to see a baggage handler tossing luggage into the plane hold at Gatwick.
She said her luggage was ‘severely damaged’ when she arrived at her destination.
Shannon claims the incident angered her enough to switch airlines for her return flight home.
She said she chose to fly back with easyJet, who she currently works for as a member of cabin crew.
At Dalaman airport before her return flight, Shannon captured this video of a baggage handler throwing luggage into the hold.
The footage showed the man standing at the entrance, tossing large suitcases from one side to the next.
The travel company has been trying to get in touch with the passenger to solve the issue, but to no avail.
Thomas Cook passenger Shannon Pappiatt filmed the baggage handler at Dalaman Airport
A spokesperson told Express.co.uk: “Our customers’ luggage should never be treated like this and we are investigating with the baggage handling team at Dalaman.
“Our records do not show that Ms Peppiatt was due to fly home with us from Dalaman on that day and we would encourage her to get in touch with us directly.”
It’s not the first video to appear to show baggage handlers using a rough approach to loading.
The ground staff were seen raising bags above their heads and sending them crashing onto the conveyor as they unloaded a Virgin Atlantic flight.
In a video filmed by horrified passenger Matthew Campbell, cases were seen bouncing up and down as they were slammed onto the luggage belt.
The baggage handlers at Orlando International Airport in Florida, US, were fired after bosses saw the footage.
The footage was filmed on July 27. Matthew, 19, of Croydon, Surrey, was on board a BA flight waiting to fly back to the UK when he spotted the workers on the concourse.